This Return Policy ("Policy") applies to the following purchases: purchases through www.jadorthelabel.com

1. General

(a) We offer refunds on faulty/damaged items, exchanges and store credit in accordance with the Australian Consumer Law and on the terms set out in this Policy.

(b) Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.

(c) Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.

2. Returns and Change of Mind

(a) In the event that you receive the products or services you have purchased, as stated, but that you simply change your mind, we may, at our discretion, offer you store credit or exchange, provided that:

(i) You notify us within 14 days of delivery date.

(ii) The following conditions are satisfied:

a) Product is in original condition, unworn and unwashed (free of any makeup/stains).

b) Product has not been damaged.

c) Product has all original tags and labels.

d) Product is in original garment bag.

3. Products Damaged During Delivery

(a) In the event that the product you ordered has been damaged during delivery:

(i) Please contact us as soon as possible.

(ii) Any damaged product must be returned in the condition in which it was received, together with any packaging.

(b) We will arrange to ship the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within 14 days from the delivery date.

4. Exceptions

Not withstanding the other provisions of this Policy, we may refuse to provide a return, exchange or refund for a product purchased by you if:

(a) You misused the said product in a way which caused the problem.

(b) You knew or were made aware of the problem(s) with the product or service before you purchased it.

(c) You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.

(d) Item is marked ‘final sale’ or ‘clearance’, unless item is faulty.

(e) Item was purchased at RRP, and goes on sale after purchase. 

(f) Any other exceptions that apply under the Australian Consumer Law.

5. Shipping Costs for Returns

(a) In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we shall bear any cost of shipping the said product (the "Returned Product") back to us, as well as any cost of shipping any replacement product to you.

(b) If the Returned Product has been approved through our Returns Portal, then we will provide our details for you to organise the Returned Product/s to be returned to us. We will not bear any cost of shipping unless item is damaged or faulty. If the Returned Product is eligible for a refund, exchange or store credit under the terms of this Policy (including under the Australian Consumer Law). Then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.

(c) If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a refund, exchange or store credit under the terms of this Policy (including under the Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.

(d) In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a refund, exchange or store credit under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.

6. Response Time

(a) We aim to process any requests within 5 business days.

7. How to Return Products

(a) You can contact us using the contact email provided at the end of this Policy to discuss a return using the information.

(b) Unless otherwise defined in our sole discretion, we shall pay all refunds in the case of a faulty item, in the same form as the original purchase or to the same account or credit card used to make the original purchase.

(c) You may be required to provide a government issued identification to qualify for a return.

8. Contact Us

9. Australian Consumer Law

(a) Under the Australian Consumer Law:

(i) Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the goods, you are entitled

a) to cancel the purchase; and

b) to a refund for the price of the goods; and

c) compensation for any damage or loss (whether direct or consequential) that was, or reasonably ought to have been, foreseeable by us.

(ii) If the failure with the service does not amount to a major failure, you are entitled to a re-supply of the goods within a reasonably time, or to cancel the purchase and be provided with a refund of any price paid.

(b) We offer refunds, exchanges, and store credit in accordance with the Australian Consumer Law amounting to a major or minor fault once the item is assessed by our team.

(c) The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.

(d) If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.

(e) Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.

(f) If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.

(g) If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods replaced.